Effective Date: July 21, 2025

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At The Marylebone Clinic, your privacy matters. Whether you're booking a medical consultation or exploring our wellness and aesthetic services, we are committed to protecting your personal and health information. This policy explains how we collect, use, share, and safeguard your information—both online and in person—according to Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. What We Collect

 

When you interact with our website or clinic, we may collect:

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• Personal Information

• Name, email, phone number, and address

• Date of birth and appointment details

• Any information you submit through contact forms or booking systems

• Health Information

• Medical history, symptoms, and care plans

• Diagnostic results or referrals shared with us

• Notes from appointments or care coordination

• Website Data

• IP address, browser type, pages visited, and time spent on site

• Cookies for website performance and analytics (see section 8)

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2. How We Use Your Information

 

We use your information to:

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• Book and manage your appointments

• Provide high-quality medical and aesthetic care

• Communicate with you about your care or clinic updates

• Improve our website and service experience

• Fulfill legal or regulatory obligations

• We never sell your data, and we do not use it for marketing unless you explicitly opt in.

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3. Your Consent

 

• By using our website or accessing services at our clinic, you consent to our collection and use of your information as outlined here. For healthcare services, your consent may be implied when you seek care—especially when sharing your information with other healthcare providers involved in your treatment (your "circle of care").

• You can withdraw your consent at any time, but this may affect our ability to provide certain services.

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4. When We Share Information

 

We may share your information:

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• With other healthcare providers involved in your care

• With trusted vendors (e.g., IT or billing services) under strict confidentiality agreements

• When required by law (e.g., public health reporting or court orders)

• We do not share your information for any unrelated purposes without your permission.

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5. How We Keep Your Information Safe

 

We take privacy seriously. Your information is protected by:

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• Secure servers and encrypted communications

• Role-based access controls—only authorized staff can view your records

• Regular privacy training for all clinic team members

• While no online system is completely foolproof, we follow best practices to keep your data secure.

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6. Your Rights

 

You have the right to:

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• Access your health records

• Request corrections to your personal or health information

• Withdraw consent for future collection or use (with some legal exceptions)

• File a complaint with the Information and Privacy Commissioner of Ontario if you feel your rights have been violated

• To exercise these rights, please contact our Privacy Officer (see section 10).

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7. Links to Other Websites

 

Our website may include links to third-party sites. We are not responsible for their privacy policies, so we encourage you to review them before sharing your information.

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8. Cookies & Analytics

 

We may use cookies or similar tools to:

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• Improve your browsing experience

• Understand how our website is used (via tools like Google Analytics)

• Offer relevant content based on your interests

• You can control cookie settings through your browser.

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9. How Long We Keep Your Information

 

We retain your information only as long as necessary to:

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• Provide care or services

• Meet regulatory and legal requirements

• Support clinic operations and audits

• When it is no longer needed, your data is securely destroyed.

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10. Contact Us

 

Have questions about your privacy?

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Privacy Officer

The Marylebone Clinic

840 Dupont Street, Toronto, ON

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11. Policy Updates

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly shown.